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Testimonials

August 29, 2014

Description Of Work:

Repaired broken pipe to outside water faucet.

Member Comments:

Job completed quickly and professionally by Rick.  Also, added a pipe modification to reduce potential of future freezing problems.

 

 

August 28, 2014

Description Of Work:

Replaced kitchen faucet.

Member Comments:

Arrived within window given. Very professional.

August 28, 2014

Description Of Work:

snaked toilet

Member Comments:

The plumbers were knowledgeable, polite, neat, efficient. They came about when we wanted, though we did have to make one follow-up phone call.

August 22, 2014

Description Of Work:

Replaced leaking hot water heater.

Member Comments:

Water heater began leaking, a nuisance as usual.

My regular plumber was overbooked at the time and the owner recommended F J Hooks. They helped with a new tank selection.

I don't buy water heaters very often so I took their suggestion. They came early the next day, and got to work. The team did an excellent job installing the new tank. They covered carpeted and wood floor areas they used, and cleaned up everything on completion. I appreciated how they replaced the copper pipe leading to and from the water heater, and also replaced older fittings (e.g. older saddle valves on the water line going to humidifier & fridge) with new shut off valves and how they tested everything for leakage. Oddly, two of the small branch valve fittings they installed actually failed with leaks. They calmly replaced these fittings with ones which didn't leak.

After a couple months, no leaks or problems have developed and I'm still very pleased with their install work.

July 14, 2014

Description Of Work:

Replaced leaking garbage disposal with a customer- provide disposal of same make and model.

Member Comments:

Rick the plumber arrived about 20 minutes early, which was a few minutes before we returned from an earlier errand. He was trying to contact us when we tapped on his truck's window. He replaced the disposal, cleaned up and took the old unit with him in about 30 minutes. No subsequent problem with the work.

August 26, 2014

Description Of Work:

Repaired pen hole leaks in copper pipe installed on our shut off valve. Installed faucet

Member Comments:

Arrived on time, very polite & helpful

Provided good suggestions & responsive to my needs.

August 11, 2014

Description Of Work:

Replaced hot water heater

Member Comments:

After my hot water heater burst and dumped over 40 gallons on my floor and the neighbor's condo below, I contacted several Angie's List plumbers in the area.  I was surprised that most plumbers would only replace a hot water heater if one was purchased from them.  The reason given was that they could not guarantee the hot water heater unless it was purchased through them.  When I asked what was the brand name they sold, several of them replied with the exact same brand/model number that I bought through my connections - but they still would not install that same heater.  (And surprise surprise, their prices ranged from $230 to $415 more than I paid for the same heater.

After talking to four A-rated plumbers in the area, I found F J Hooks who had no problem installing my heater, at a price that was $50 less than their nearest competitor, even those offering an Angie's List discount.  They even offered to go to my supplier and pick up the heater for me, but I had already arranged delivery.  An appointment was made for two days later.  Unfortunately I was unable to keep the appointment and they graciously rescheduled for a few days later - to show up between 10 and 12.  At 9:20 on the morning of my appointment, I received a call saying they were on the way.  Jesus and his assistant arrived, removed the old heater, installed the new one, and were finished around 11:00.  I was told I would receive the bill in the mail.  I left on a business trip and returned 17 days later.  

The bill I received was for $525 - $75 more than I was quoted.  And it was due on the day I opened the mail after returning home.  I called the office, left a voice mail - and within 10 minutes I received a call back.  I was actually in their driveway to drop the check off when the call came in.  I went into the office, showed the invoice - and without any dickering, the invoice was reduced to $450 paid in full.  Apparently the additional charge came from upgrading from a 42 gallon to a 50 gallon heater.

Would I use them again?  I'm already looking at projects for them to complete - converting a wood burning fireplace to gas, rerouting a water line for a refrigerator ice maker, installing a new dishwasher and gas stove, etc …. as $$ become available.  They've become my go-to plumbers.  Friendly and professional all-the-way.

August 28, 2014

Description Of Work:

Eval for leaky kitchen faucet.

Member Comments:

Excellent service. Knowledgeable plumber.

August 28, 2014

Description Of Work:

Installed new hand spray on kitchen faucet. Replaced seal on toilet in powder room. Replaced flapper in basement toilet.

Member Comments:

Plumber Rick arrived on time and I showed him various problems and he started immediately and worked consistently until finished.

July 18, 2014

Description Of Work:

Fixed leaky kitchen faucet.

Member Comments:

Very professional. Great price. I appreciate that Rick fixed the faucet and didn't automatically say it needs to be replaced. We will definitely call them again.